Frequenly asked questions& general info
How often should i get my puppy groomed
We recommend getting your pet groomed roughly every 2 months; this helps your pet maintain a healthy coat, this also helps your puppy stay calmer during visits.
My pet is shy, can I still bring them?
Our groomers are trained at working with all types of pets, even if they may be a little shy or agitated - please discuss this with your groomer before the visit. Additionally, we only focus on one pet at a time, meaning your pet would never be distracted by others, or left alone.
If you are unsure about booking your pet because of behaviour issues, please give us a call and we can discuss it further. You can contact us here,
How do your booking fees work?
We charge a flat fee per booking which is based on the time your appointment would take - we don't charge extra, except for rare circumstances, where your pet may need additional time, or there are special requirements - these would be discussed with your groomer before the appointment. You can see a list of services/fees we provide here, you can also see the prices when booking online.
How long do I have to collect my pet?
We do not offer daycare services, however you will be able to discuss with your groomer how long your pet can stay after their session. We can call you before your session is finished so you have enough time to come collect them. We may charge an overtime fee if you collect your puppy later than discussed.
How do I know that my pet is in good hands?
All our groomers are trained and qualified, and will treat your pet like royalty. We use high-grade grooming equipment and tools, as well as high-quality pet shampoo. Each of our groomers only works on one pet at a time.
How can I book a dog grooming session / I need help booking
You can book a majority of our services online here: book appointment , just select a date, time, and enter your details - you will be asked to provide a payment to secure your advance booking. You can book online for all pet breeds.
If you don't see the service you require, or you need help with your booking please contact us, we're always more than happy to help.